ISO is a management system that is built on a firm foundation of state-of-the-art worldwide practices. Any organization in the world that meets ISO standards has documented processes and systems that are used consistently as rules or guidelines to ensure that materials, products, processes and services meet the stated quality standard.
ISO 9001:2000 is the worldwide standard for any organization, large or small, whatever its product/service and whether it is a business enterprise, a public administration, or a government department. It is divided into the following five sections:
Quality Management System: What the organization does to manage its processes, or activities in order that it’s products or services meet the objectives it has set itself.
Management Responsibility: Top management’s commitment to quality demonstrated by a quality policy, objectives, and customer requirements.
Resource Management: Requirements to identify and provide resources (equipment, facilities, etc), employee training, and to address customer satisfaction.
Product Realization: How products/services are designed, produced, tested, handled, shipped, etc. How the company understands, communicates and actually meets their customers` requirements.
Measurement, Analysis and Improvement: The implementation of systems that provide feedback on all key processes, so that the company can immediately identify when not on track and implement corrective action.
In small organizations, there is probably no "system", as such, just "our way of doing things", and "our way" is probably not written down, but all in the head of the manager or owner.
If you don’t want to be ISO registered, then use the model to ensure that the organization goes about its business in an orderly and structured way, so that time, money and resources are utilized efficiently.
“Your help today will be the difference that will allow us to succeed.” - Brent Gibson, Owner,
Desired Designs
“Very good information that can actually be used in situations – not just theory.” - Jerry Elliott,
Grady Memorial Hospital
“I feel that I’m starting to see the people that work for me in a different light. This course has helped me to see beyond. Jack Pryor is an enlightening instructor. He truly does help people see outside the box.” - Bill Holder,
Delta Faucet Company
“The concepts and thought patterns are great and an excellent way to improve people in their work and home environment. It has made me think differently and see how other people in my workforce environment think. Jack is very knowledgeable … and will take time to explain concepts and theories when needed. For the most, it will help improve the processes and workflow in the work environment.” - Mike Turpin,
Delta Faucet Company
“Very pleased with the focus on employee buy in to the process, not just talking about it and then charging in with an iron fist, but taking steps to ensure that the employees are on board. Very pleased with the preparedness of the event, hand outs, training presentation, etc. The employee buy in was outstanding this week; everyone did their part, and is motivated to keep going. The team was upbeat and ready to do a trial run by the end of the day on Thursday.” - Craig Mullens, Training Coordinator,
Midwest Trophy Mfg.
"Opened my eyes to a lot of areas of humanity. Looking at others in mental ways, this has even helped with discussions at home. My mental awareness is higher. Great class." - David Howard,
Aearo Technologies
