As they supervise the work of others, managers must be able to effectively assess their work situations, understand and communicate with all employees, and determine the most appropriate responses to get the job done on time, within budget and up to standards. (9 sessions, 1/2 day each)
Chapter 1: A place called work
Characteristics and traits of an effective supervisor (self-assessment)
Where the supervisor fits (job and position in the organization)
Roles supervisors perform
4 questions you want answered (and so do your employees)
What management expects from you (how you will be evaluated)
Challenges of today`s work place (what is today`s workplace like?)
Your relationship with your supervisor
Chapter 2: Knowing about yourself
Thinking styles
Emotional intelligence
Personal energy
Human needs
What do you want for yourself?
Conflict and personal balance (dealing with stress)
Chapter 3: Human nature and motivation
Our view of the world--filters
Beliefs, value systems and behaviors
Motivation--what it is and how it shows itself in behavior
Empowerment
Value: cost and payoff (WIIFM)
Change vs. the status quo (3 laws of change dynamics)
Chapter 4: Work outputs
Management functions
Management principles
Management style
Quality assurance and quality controls
Components of service quality
Time value and procrastination
Chapter 5: Work process
Components of work
Understanding work process
Work process as a basis for work place coaching
Systems overview: working within the organization (structure and interactive components)
Establishing priorities
Chapter 6: Feedback and coaching
The nature and purpose of feedback and learning
Listening (seek first to understand, levels of communicating)
How to receive feedback
How to give feedback
How to express yourself clearly ("I" statements)
When discipline is necessary
Chapter 7: Handling conflict
Diversity -- differences and how we react to them and treat others
Discrimination laws
Difficult employees, why they act as they do and how to work with them (when you need professional help)
Managing the Real–time Workplace is a product of Management You, Inc., of which Jack Pryor is a certified master instructor.
Testimonials
“Helped me look at people and issues through different eyes. Jack was knowledgeable. I will use these ideas.” - Nellie Miller,
Grady Memorial Hospital
"I see you as being the glue that holds the beginning stages of improvement at Badgett Corp together. After you teach us the tools we need, we will have to be the glue. Good Job !"
- Wes Winstone, Lean Coordinator, Badgett Corp.
“The concepts and thought patterns are great and an excellent way to improve people in their work and home environment. It has made me think differently and see how other people in my workforce environment think. Jack is very knowledgeable … and will take time to explain concepts and theories when needed. For the most, it will help improve the processes and workflow in the work environment.” - Mike Turpin,
Delta Faucet Company
“Your help today will be the difference that will allow us to succeed.” - Brent Gibson, Owner,
Desired Designs
"I have enjoyed this class. This class is interesting and informative. Giving us assignments to do makes us realize that changing our styles is an ongoing process. This class is a case of do as I do, not only as I say." - Annie Dutton,
Aearo Technologies
"You provide a new way to look at people’s behavior and work habits. You make the class enjoyable and I like the e-mail reading material you send." - Wayne Freeman, Production Scheduler, Badgett Corp.
