As they supervise the work of others, managers must be able to effectively assess their work situations, understand and communicate with all employees, and determine the most appropriate responses to get the job done on time, within budget and up to standards. (9 sessions, 1/2 day each)
Chapter 1: A place called work
Characteristics and traits of an effective supervisor (self-assessment)
Where the supervisor fits (job and position in the organization)
Roles supervisors perform
4 questions you want answered (and so do your employees)
What management expects from you (how you will be evaluated)
Challenges of today`s work place (what is today`s workplace like?)
Your relationship with your supervisor
Chapter 2: Knowing about yourself
Thinking styles
Emotional intelligence
Personal energy
Human needs
What do you want for yourself?
Conflict and personal balance (dealing with stress)
Chapter 3: Human nature and motivation
Our view of the world--filters
Beliefs, value systems and behaviors
Motivation--what it is and how it shows itself in behavior
Empowerment
Value: cost and payoff (WIIFM)
Change vs. the status quo (3 laws of change dynamics)
Chapter 4: Work outputs
Management functions
Management principles
Management style
Quality assurance and quality controls
Components of service quality
Time value and procrastination
Chapter 5: Work process
Components of work
Understanding work process
Work process as a basis for work place coaching
Systems overview: working within the organization (structure and interactive components)
Establishing priorities
Chapter 6: Feedback and coaching
The nature and purpose of feedback and learning
Listening (seek first to understand, levels of communicating)
How to receive feedback
How to give feedback
How to express yourself clearly ("I" statements)
When discipline is necessary
Chapter 7: Handling conflict
Diversity -- differences and how we react to them and treat others
Discrimination laws
Difficult employees, why they act as they do and how to work with them (when you need professional help)
Managing the Real–time Workplace is a product of Management You, Inc., of which Jack Pryor is a certified master instructor.
Testimonials
"I was very pleased with the intensity of the level of participation by all. It appears we have made considerable progress in addressing some vital systems and procedures that will in fact result in significant payback. The improvements in throughput and reduced effort and paperwork will go a long way toward achieving one of my primary goals which is to get my management staff back to practicing the skills of managing our business and looking toward the future rather than managing crisis." - Jory Gromer, General Manager, Green Bay Packaging
"This program has been very helpful and very interesting. I especially liked the part on learning my thinking style compared to those of my co-workers’. I feel this has made me more of a complete group leader. I also believe that Mr. Pryor’s teaching methods are very interesting and very well thought out to keep us all involved in the activities he has planned for us." - Daniel Mabry,
Aearo Technologies
“Your help today will be the difference that will allow us to succeed.” - Brent Gibson, Owner,
Desired Designs
"Value Added Thinking is a powerful tool to catalyze positive change in your/any organization. The simulation served as a powerful example of how simple process changes can dramatically affect your performance, results, and profits." - John Storm, CEO, Brain Storm Network
"Knowing how a person’s personality and their thinking pattern compares to each other is very informative and helps explain why some of my employees act the way they do. The presentation is very good – it holds my interest. You have the ability to make this information relevant in all of our places of work." - Debbie Cave, Lab Director, Grady Memorial Hospital
"You provide a new way to look at people’s behavior and work habits. You make the class enjoyable and I like the e-mail reading material you send." - Wayne Freeman, Production Scheduler, Badgett Corp.
