Managers must identify and solve systemic problems, coordinate cross-functional projects, collect and evaluate corporate data, channel information throughout the organization, drive out waste and unproductive practices, and assure world-class quality. This course focuses on project work to apply work process tools to improve productivity and quality. (9 sessions, 1/2 day each)
Chapter 1: Mapping work process
Understanding how work gets done--identifying processes
Mapping tools & techniques
Flow charting a process
Applications for improving work process
Chapter 2: Systems thinking and seeing problems
Systems
Two types of feedback loops: reinforcing and balancing
Systems laws
Systems templates: using system diagrams to find systemic problems
Chapter 3: Squeezing out waste (introduction to Lean methods)
Waste defined
Principles of lean production
Implementing lean processes: value stream mapping
Glossary of lean production terms
The role of Six Sigma
Chapter 4: Developing a project
What project coordinators do
Identifying the key result (project goal)
Starting your project in style (connection to thinking styles)
Developing project specifications and standards
Assembling the project team
Statement of work
Chapter 5: Laying out and implementing a project
Mind mapping and mind dumping
Identifying project tasks
Estimating time lines
Beating Murphy`s Law (risk management)
Sequencing tasks into a project flow chart
Finding the critical path
Gantt charts: scheduling the project
Chapter 6: Budgeting, implementing and monitoring a project
Managing Work Process and Systems is a product of Management You, Inc., of which Jack Pryor is a certified master instructor.
Testimonials
“I feel the buy-in of the group is very strong. I liked all of the notes we took and kept visible all week. I have a clear vision of what was accomplished, how we got here and where we need to go. This has been the most positive/fun event we have had so far, so it is hard to be critical. Look forward to working with you in the future.” - Dave Smith, Jr., Vice President,
Midwest Trophy Mfg.
"Knowing how a person’s personality and their thinking pattern compares to each other is very informative and helps explain why some of my employees act the way they do. The presentation is very good – it holds my interest. You have the ability to make this information relevant in all of our places of work." - Debbie Cave, Lab Director, Grady Memorial Hospital
"Opened my eyes to a lot of areas of humanity. Looking at others in mental ways, this has even helped with discussions at home. My mental awareness is higher. Great class." - David Howard,
Aearo Technologies
"Great course for becoming familiar with Lean Manufacturing." - Steve Daramus
Thermal Engineering International
"I believe this is a great organizational tool. I have already begun thinking of ways I can use this class to help with my daily activities and help my career. I also think this can help my personal life as well. Thanks!" - Ryan Brown, Green Bay Packaging
“The concepts and thought patterns are great and an excellent way to improve people in their work and home environment. It has made me think differently and see how other people in my workforce environment think. Jack is very knowledgeable … and will take time to explain concepts and theories when needed. For the most, it will help improve the processes and workflow in the work environment.” - Mike Turpin,
Delta Faucet Company
