Lead workers can become a valuable partner to supervisors in the daily workflow. Leads are often identified because management believes they could be potential supervisors. Developing Lead Workers covers the basics of understanding the dynamics of the work place and working with employees as an assistant to the supervisor. The course objective is to foster better understanding and communication between the lead worker and the supervisor. (5 sessions, 1/2 day each)
Unit 1: Roles and responsibilities
The lead role--understanding and supporting the supervisor
Business fundamentals
Self-responsibility
Work outputs, process and quality
Unit 2: Understanding why we act as we do
Thinking styles
Emotional intelligence
Personal energy
Human needs
Stress and change
Unit 3: Communication and feedback
The nature and purpose of feedback and learning
Listening (seek first to understand, levels of communicating)
How to receive feedback
How to give feedback
How to express yourself clearly ("I" statements)
Unit 4: Diffusing conflict
Conflict and personal balance (dealing with stress)
Strategies for understanding and handling conflict
Developing Lead Workers is a product of Management You, Inc., of which Jack Pryor is a certified master instructor.
Testimonials
"The Lean Manufacturing workshop was presented in a way that was very insightful. The instructors kept my attention. Thank You." - Randy Williams
Thermal Engineering International
“In the past we have not done Value Stream mapping with any members of the team. I saw how this enhanced their learning and understanding of ‘how to see and think in a new way’.” - Shane Smith, Training Director,
Midwest Trophy Mfg.
"I was very pleased with the intensity of the level of participation by all. It appears we have made considerable progress in addressing some vital systems and procedures that will in fact result in significant payback. The improvements in throughput and reduced effort and paperwork will go a long way toward achieving one of my primary goals which is to get my management staff back to practicing the skills of managing our business and looking toward the future rather than managing crisis." - Jory Gromer, General Manager, Green Bay Packaging
"These are exactly the issues I have been feeling in our organization, and now I have labels to help explain it. I am asking for standardization of processes, but get push back because they don’t like change. The pull system is exactly what I have been looking for – becoming proactive rather than reactive." - Susan Gorton, OG&E
"The presentation was great and the interaction with the group was good. We have lots of ideas to take back to the office and plant." - Pat Spears
Thermal Engineering International
“I’m learning how to deal with people in different situations. I think more about what I can do to improve things.” - Randy Guinn,
Badgett Corporation
