Lead workers can become a valuable partner to supervisors in the daily workflow. Leads are often identified because management believes they could be potential supervisors. Developing Lead Workers covers the basics of understanding the dynamics of the work place and working with employees as an assistant to the supervisor. The course objective is to foster better understanding and communication between the lead worker and the supervisor. (5 sessions, 1/2 day each)
Unit 1: Roles and responsibilities
The lead role--understanding and supporting the supervisor
Business fundamentals
Self-responsibility
Work outputs, process and quality
Unit 2: Understanding why we act as we do
Thinking styles
Emotional intelligence
Personal energy
Human needs
Stress and change
Unit 3: Communication and feedback
The nature and purpose of feedback and learning
Listening (seek first to understand, levels of communicating)
How to receive feedback
How to give feedback
How to express yourself clearly ("I" statements)
Unit 4: Diffusing conflict
Conflict and personal balance (dealing with stress)
Strategies for understanding and handling conflict
Developing Lead Workers is a product of Management You, Inc., of which Jack Pryor is a certified master instructor.
Testimonials
"I have enjoyed this class. This class is interesting and informative. Giving us assignments to do makes us realize that changing our styles is an ongoing process. This class is a case of do as I do, not only as I say." - Annie Dutton,
Aearo Technologies
"I didn`t know what was expected; but, I can tell you that I enjoyed the process. I`ve attended a lot of retreats and have never experienced what we did today. So I liked that.”
- Mickey Thompson, Economic Development, City of Bixby,OK
"I was very pleased with the intensity of the level of participation by all. It appears we have made considerable progress in addressing some vital systems and procedures that will in fact result in significant payback. The improvements in throughput and reduced effort and paperwork will go a long way toward achieving one of my primary goals which is to get my management staff back to practicing the skills of managing our business and looking toward the future rather than managing crisis." - Jory Gromer, General Manager, Green Bay Packaging
"The Lean Manufacturing workshop was presented in a way that was very insightful. The instructors kept my attention. Thank You." - Randy Williams
Thermal Engineering International
"I like the program because it gives us a `Real World` explanation of problems, solutions, and expectations as well as being taught by someone not reading the lessons out of a book. The interaction in the class keeps our attention and helps us realize we are not the only ones dealing with these issues." - Joe Hackney, Production Supervisor, Cimarron Trailers
“Thanks for your terrific work today on the planning process. You made it look so easy to get ideas from us. You gave us all a new tool for expression that was necessary for our growth.”
- Vicki Anderson, CEO, Anderson Resources
